:root{--bg: #f0f2f5;--surface: #ffffff;--border: #e4e7eb;--text: #111b21;--text-muted: #667781;--primary: #128c7e;--primary-dark: #075e54;--primary-light: #25d366;--bubble-in: #ffffff;--bubble-out: #d9fdd3;--danger: #e53935;--warning: #f59e0b;--radius: 10px;--shadow: 0 1px 3px rgba(0, 0, 0, .08)}*{box-sizing:border-box}html,body,#root{height:100%;margin:0}body{font-family:Tajawal,Segoe UI,Tahoma,sans-serif;background:var(--bg);color:var(--text);direction:rtl}.page-loading{display:flex;align-items:center;justify-content:center;height:100%;color:var(--text-muted);font-size:16px}.app-shell{display:flex;height:100%}.sidebar{width:230px;background:var(--surface);border-left:1px solid var(--border);display:flex;flex-direction:column;flex-shrink:0}.brand{padding:18px 16px;font-weight:800;font-size:20px;color:var(--primary-dark);border-bottom:1px solid var(--border)}.sidebar nav{flex:1;padding:10px;display:flex;flex-direction:column;gap:4px}.nav-item{display:block;padding:11px 14px;border-radius:var(--radius);color:var(--text);text-decoration:none;font-weight:500;transition:background .15s}.nav-item:hover{background:#f0f2f5}.nav-item.active{background:#e7f5f1;color:var(--primary-dark);font-weight:700}.sidebar-footer{padding:12px;border-top:1px solid var(--border);display:flex;flex-direction:column;gap:8px}.user-chip{font-size:14px;font-weight:700;color:var(--primary-dark)}.main{flex:1;min-width:0;display:flex;flex-direction:column;overflow:hidden}.btn{border:none;border-radius:var(--radius);padding:9px 16px;font-family:inherit;font-size:14px;font-weight:700;cursor:pointer;transition:filter .15s;background:var(--primary);color:#fff}.btn:hover{filter:brightness(1.06)}.btn:disabled{opacity:.55;cursor:not-allowed}.btn-ghost{background:transparent;color:var(--text-muted);border:1px solid var(--border)}.btn-outline{background:#fff;color:var(--primary-dark);border:1px solid var(--primary)}.btn-danger{background:var(--danger)}.btn-sm{padding:6px 10px;font-size:13px}.input,.textarea,.select{width:100%;padding:10px 12px;border:1px solid var(--border);border-radius:var(--radius);font-family:inherit;font-size:14px;background:#fff;color:var(--text)}.input:focus,.textarea:focus,.select:focus{outline:none;border-color:var(--primary)}.textarea{resize:vertical;min-height:70px}.field{margin-bottom:14px}.field label{display:block;margin-bottom:6px;font-weight:700;font-size:13px;color:var(--text-muted)}.checkbox-row{display:flex;align-items:center;gap:8px;font-size:14px}.login-wrap{height:100%;display:flex;align-items:center;justify-content:center;background:linear-gradient(135deg,#128c7e,#075e54)}.login-card{background:#fff;border-radius:16px;padding:32px;width:360px;box-shadow:0 10px 40px #00000040}.login-card h1{margin:0 0 4px;font-size:22px;color:var(--primary-dark);text-align:center}.login-card p{margin:0 0 20px;text-align:center;color:var(--text-muted);font-size:14px}.error-box{background:#fdecea;color:var(--danger);border:1px solid #f5c6c3;border-radius:var(--radius);padding:10px;margin-bottom:14px;font-size:13px}.inbox{flex:1;display:grid;grid-template-columns:320px 1fr 270px;gap:0;overflow:hidden;background:var(--surface)}.pane{display:flex;flex-direction:column;min-height:0;border-left:1px solid var(--border)}.pane:last-child{border-left:none}.list-pane{border-left:1px solid var(--border)}.list-search{padding:10px;border-bottom:1px solid var(--border)}.list-toolbar{padding:8px 10px;border-bottom:1px solid var(--border);background:var(--surface)}.conv-list{flex:1;overflow-y:auto}.conv-item{display:flex;gap:10px;padding:12px 14px;cursor:pointer;border-bottom:1px solid #f2f4f5;align-items:center}.conv-item:hover{background:#f5f7f8}.conv-item.selected{background:#e7f5f1}.avatar{width:44px;height:44px;border-radius:50%;background:var(--primary-light);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:800;font-size:18px;flex-shrink:0}.conv-body{flex:1;min-width:0}.conv-top{display:flex;justify-content:space-between;align-items:baseline;gap:6px}.conv-name{font-weight:700;font-size:15px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conv-time{font-size:11px;color:var(--text-muted);flex-shrink:0}.conv-bottom{display:flex;justify-content:space-between;align-items:center;gap:6px;margin-top:3px}.conv-preview{font-size:13px;color:var(--text-muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.badge-unread{background:var(--primary-light);color:#fff;border-radius:999px;font-size:11px;font-weight:700;min-width:20px;height:20px;display:flex;align-items:center;justify-content:center;padding:0 6px;flex-shrink:0}.mode-chip{font-size:11px;padding:2px 8px;border-radius:999px;font-weight:700;flex-shrink:0}.mode-chip.bot{background:#e7f5f1;color:var(--primary-dark)}.mode-chip.human{background:#fff3cd;color:#8a6d00}.empty-state{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;color:var(--text-muted);gap:10px}.empty-state .big{font-size:48px}.chat-pane{display:flex;flex-direction:column;min-height:0}.summary-bar{padding:8px 14px;background:#eef6ff;border-bottom:1px solid var(--border);color:#1d4e89;font-size:13px}.chat-header{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:10px 16px;border-bottom:1px solid var(--border);background:var(--surface)}.chat-header .who{display:flex;align-items:center;gap:10px;min-width:0}.chat-header .who .name{font-weight:800;font-size:16px}.chat-header .who .phone{font-size:12px;color:var(--text-muted)}.chat-actions{display:flex;gap:8px;align-items:center}.messages{flex:1;overflow-y:auto;padding:16px;background:#efeae2;display:flex;flex-direction:column;gap:6px}.msg-row{display:flex}.msg-row.incoming{justify-content:flex-start}.msg-row.outgoing{justify-content:flex-end}.bubble{max-width:70%;padding:8px 12px;border-radius:12px;font-size:14px;line-height:1.5;word-break:break-word;position:relative;box-shadow:var(--shadow)}.bubble.incoming{background:var(--bubble-in);border-top-right-radius:2px}.bubble.outgoing{background:var(--bubble-out);border-top-left-radius:2px}.bubble .meta{display:flex;justify-content:flex-end;align-items:center;gap:4px;font-size:10px;color:var(--text-muted);margin-top:3px}.bubble img,.bubble video{max-width:260px;border-radius:8px;display:block}.bubble audio{max-width:240px}.bubble .failed{color:var(--danger);font-size:11px;font-weight:700}.tick{color:var(--text-muted)}.tick.read{color:#53bdeb}.composer{border-top:1px solid var(--border);background:var(--surface);padding:10px 12px}.warning-banner{background:#fff3cd;color:#8a6d00;border:1px solid #f2d16b;border-radius:var(--radius);padding:8px 12px;font-size:13px;margin-bottom:8px}.composer-tabs{display:flex;gap:6px;margin-bottom:8px}.composer-tabs .tab{font-size:13px;padding:5px 12px;border-radius:999px;border:1px solid var(--border);background:#fff;cursor:pointer;color:var(--text-muted);font-family:inherit;font-weight:700}.composer-tabs .tab.active{background:var(--primary);color:#fff;border-color:var(--primary)}.composer-row{display:flex;gap:8px;align-items:flex-end}.composer-grid{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin-bottom:8px}.composer-grid .full{grid-column:1 / -1}.contact-panel{padding:16px;display:flex;flex-direction:column;gap:14px}.contact-head{display:flex;flex-direction:column;align-items:center;gap:8px;text-align:center}.contact-head .avatar{width:64px;height:64px;font-size:26px}.contact-head .name{font-weight:800;font-size:17px}.contact-head .phone{color:var(--text-muted);font-size:13px;direction:ltr}.info-block{background:#f7f8fa;border-radius:var(--radius);padding:12px}.info-block .row{display:flex;justify-content:space-between;font-size:13px;padding:5px 0;gap:8px}.info-block .row .k{color:var(--text-muted)}.info-block .row .v{font-weight:700}.page{padding:24px;overflow-y:auto;flex:1}.page h1{margin:0 0 4px;font-size:22px}.page .sub{color:var(--text-muted);margin-bottom:20px;font-size:14px}.card{background:var(--surface);border:1px solid var(--border);border-radius:12px;padding:20px;margin-bottom:16px;box-shadow:var(--shadow)}.card h2{margin:0 0 12px;font-size:17px}.table{width:100%;border-collapse:collapse;font-size:14px}.table th,.table td{text-align:right;padding:10px 12px;border-bottom:1px solid var(--border)}.table th{background:#f7f8fa;color:var(--text-muted);font-size:12px;font-weight:700}.table tr:hover td{background:#fafbfc}.rule-actions{display:flex;gap:6px}.badge{padding:3px 10px;border-radius:999px;font-size:12px;font-weight:700}.badge.enabled{background:#e7f5f1;color:var(--primary-dark)}.badge.disabled{background:#f0f0f0;color:var(--text-muted)}.stats-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(180px,1fr));gap:14px}.stat-card{background:var(--surface);border:1px solid var(--border);border-radius:12px;padding:18px;box-shadow:var(--shadow)}.stat-card .num{font-size:30px;font-weight:800;color:var(--primary-dark)}.stat-card .lbl{color:var(--text-muted);font-size:13px;margin-top:4px}.form-actions{display:flex;gap:10px;margin-top:16px;justify-content:flex-start}.success-box{background:#e7f5f1;color:var(--primary-dark);border:1px solid #b7e0d5;border-radius:var(--radius);padding:10px;margin-bottom:14px;font-size:13px}.muted{color:var(--text-muted);font-size:12px}.flex-row{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.spacer{flex:1}